In a fast-moving digital world, your business has to adapt rapidly to meet user expectations and stay competitive. Whether you are new to Akamai, or increasing your adoption of our solutions to offer consistent, fast, secure experiences, Akamai Service & Support helps ensure a lasting return on your investment. Our support professionals are available across the globe 24/7 and our dedicated professional services experts serve as an extension of your team to take on the most challenging web experience and security problems businesses face today.
With Akamai Service & Support you can choose the level of engagement that is right for your business. These engagements range from 24x7 technical support, to an ongoing partnership with a specialized team of experts to assess, plan, manage, and deliver services that drive outcomes for your business.
Faster technical support, 24x7
Personalized, preventive, and prompt support to maximize availability
A designated team of experts that delivers reactive and preventative support, professional services, consulting and customized training
Expert guidance for management and optimization
Optimization assistance from Akamai solution experts
Active monitoring and access to Akamai performance experts
Expert assistance to maintain Akamai Cloud Security Solutions
Close operational security gaps with access to Akamai experts
24x7x365 security monitoring and attack mitigation by Akamai SOC
Technical consulting, program management, advocacy, and business/operational reviews with a designated technical advisor
Training and best practices for fully leveraging your Akamai CDN and cloud services solutions
Our experts conduct an onsite workshop with your technical team to understand your current infrastructure, most pressing challenges and future ambitions.